DINOSAW FAQs : All about Industry Machines & Diamond Tools

Dinosaw is the flagship brand of Quanzhou Dinosaw Machinery Technology Co., Ltd., a professional manufacturer specializing in industrial machinery for cutting, grinding, polishing, and drilling.

Founded in 2018, Dinosaw has rapidly established itself as a leader in providing innovative, efficient, and versatile solutions for diverse industries worldwide.

From processing stone, metal, glass, plastics, composites, and more, Dinosaw’s machines are designed to handle a wide range of materials with precision and reliability.

With operations in Europe, North America, Russia, India, the Middle East, Africa, Oceania, and beyond, Dinosaw is trusted by businesses around the globe for its exceptional quality and service.

A Global Leader with Certified Excellence

Dinosaw is committed to upholding international standards, ensuring that all products deliver outstanding performance and reliability:

Certified Quality: Products meet ISO, CE, and CCC standards, reflecting a strong commitment to safety and dependability.

Global Presence: Trusted by clients in over 100 countries, including key markets in Russia, India, Africa, Europe, and Southeast Asia.

Renowned Exhibitions: Regularly showcasing innovations at prestigious events such as the Marmomac Stone Fair, Coverings, the Nan’an Shuitou International Stone Fair, and the Xiamen Stone Fair.

Simplified Operation with Intelligent CNC Systems

Dinosaw’s proprietary CNC system redefines ease of operation, making advanced machining accessible to users without programming expertise. Key advantages include:

Touchscreen Interface: User-friendly design with clear functions and a clean layout.

No G-Code Required: Simplifies operations for those without coding knowledge, reducing the learning curve.

Innovative Features: Tailored for specific machines with functionalities like continuous sweeping and automatic tool compensation to enhance productivity and precision.

These intelligent systems save time, reduce errors, and optimize performance, enabling operators to focus on results rather than technical complexities.

Modular Design and Customization

Dinosaw’s machinery is built with flexibility in mind, offering:

Modular Design: Machines can be configured for diverse applications, including cutting, polishing, and profiling.

Customizable Features: Tailored options for interfaces, electrical systems, dimensions, and branding ensure seamless integration into unique production processes.

Versatile Material Handling: Whether processing stone, metals, ceramics, or composite materials, Dinosaw’s solutions adapt to varied industrial demands.

This adaptability makes Dinosaw an ideal partner for businesses seeking personalized solutions to meet specific operational goals.

Customer-Driven Innovation

At Dinosaw, innovation is powered by feedback from our global clientele. By closely collaborating with customers, we:

Enhance Efficiency: Continuously improve machine designs to optimize speed, accuracy, and reliability.

Respond Quickly: Regularly update products to meet evolving market demands and technological advancements.

Focus on Value: Deliver machines that lower production costs and reduce material waste while maintaining high output quality.

Industry Expertise and Reliable Support

With a team of experienced engineers and a commitment to excellence, Dinosaw offers:

Comprehensive Services: Installation support, training, and ongoing maintenance to ensure long-term performance.

Global Network: Distributors and service points across multiple regions to provide fast, localized support.

Proven Solutions: Decades of industry knowledge applied to help clients achieve their production goals efficiently.

Why Dinosaw Stands Out in Industrial Machinery

Dinosaw excels by combining technical expertise, innovative designs, and a customer-centric approach.

Here’s why businesses choose Dinosaw

Versatility: Machines capable of processing a wide variety of materials, from stone and metal to composites and ceramics.

Ease of Use: Intelligent CNC systems with simple interfaces make advanced machining accessible to all operators.

Custom Solutions: Modular and customizable designs tailored to specific client requirements.

Global Reach: Trusted by clients in over 100 countries, with a strong presence in key regions like Russia, India, and Africa.

Sustainability: Machines designed for efficiency, reducing energy consumption and material waste.

Whether you need a robust solution for high-volume production or specialized equipment for unique applications, Dinosaw delivers innovative and reliable machinery to drive your business forward.

Contact us today to discover how Dinosaw can revolutionize your production process!

Dinosaw machines are versatile and widely used across various industries, including:

Stone Processing Industry

For cutting, polishing, and engraving natural and artificial stones.

Construction Industry

Suitable for processing concrete, cement products, tiles, and other building materials.

Metal Fabrication Industry

Ideal for cutting and fine processing of metals like stainless steel, aluminum, and alloys.Industrial Manufacturing

For materials like graphite and carbon fiber.

Glass and Plastics Industry

Suitable for cutting and engraving glass, acrylic, and polyurethane.

Our machines are designed to meet the diverse needs of these industries, boosting efficiency and output.

Purchasing an industrial machine is a significant investment that requires careful consideration to ensure you select the best product for your needs.

At Dinosaw, we specialize in offering high-quality machinery such as CNC wire saw machines, bridge saws, and waterjet cutting machines, catering to various industrial applications.

Our durable and user-friendly products are primarily sold as brand-new machines because they are designed to provide long-term reliability and efficiency.

Occasionally, we may offer second-hand machines, but only after conducting thorough inspections, maintenance, and necessary repairs to guarantee reliable performance.

Whether you need a new machine or a second-hand option, our step-by-step guide ensures a smooth and efficient purchasing experience.

Step 1: Consultation

The consultation phase is critical to understanding your requirements and ensuring you receive the most suitable machine.

We begin by gathering essential details such as the type of materials you plan to process (e.g., stone, metal, glass), your end product requirements, production scale, precision and efficiency needs, and budget.

We also consider space constraints for installation, any transportation limitations, and whether customization is necessary. If customization is required, our technical team provides tailored solutions, analyzing the advantages and disadvantages of different configurations to help you make an informed choice.

For instance, if you work with marble and granite but also require curve-cutting capabilities, we might recommend a CNC wire saw machine tailored to these tasks.

For high-precision cutting of slabs, a bridge saw may be ideal, while a waterjet cutting machine can handle intricate designs across a wider range of materials.

This in-depth understanding ensures we align our recommendations with your specific business needs.

Step 2: Quotation

Once your requirements are clear, we provide a detailed quotation.

This includes comprehensive configuration parameters and pricing tailored to your needs.

Along with the quotation, we highlight the features and benefits of the proposed machine, ensuring it delivers the best balance of performance, quality, and cost-effectiveness.

For customers requiring complementary products, we can also include options for diamond tools, fixtures, consumables, and spare parts to simplify procurement and reduce future costs and shipping time.

Step 3: Process Evaluation

After presenting the quotation, both sides carefully evaluate and discuss all order details to eliminate any misunderstandings.

This step ensures clarity on technical specifications, payment terms, production timelines, and delivery schedules.

By addressing any potential concerns early, we ensure a seamless transition to the next stage.

Step 4: Placing the Order

When both parties are satisfied with the proposed solution, we issue a Proforma Invoice (PI) for your review.

Once confirmed, we proceed to sign a formal sales contract.

This agreement outlines all terms and conditions, giving you confidence in the purchase process and setting clear expectations for both sides.

Step 5: Production

Upon receiving your signed contract and deposit, we immediately begin production.

Throughout the production process, we keep you informed with regular updates, including key milestones and any adjustments.

Whether it’s a standard machine or a customized solution, our team ensures precise manufacturing to meet your specifications.

Step 6: Inspection

Quality control is a top priority at Dinosaw. Every machine undergoes rigorous inspections and testing throughout production.

Before leaving our factory, each machine is tested under real operating conditions to ensure optimal performance and reliability.

These tests help us deliver products that meet the highest industry standards.

Step 7: Delivery

Once the inspection process is completed and approved, we arrange for delivery according to the terms outlined in the contract.

Whether shipping domestically or internationally, we coordinate logistics to ensure timely and secure transportation.

Step 8: Customs Clearance

For international buyers, we provide all necessary shipping documents and offer guidance through the customs clearance process.

This includes export certificates, packing lists, and invoices to ensure a smooth and hassle-free experience.

Step 9: Support and Service

Our commitment doesn’t end with delivery. We provide 24/7 technical support through phone,email,and WhatsApp to address any issues you may encounter.

Additionally, we offer complementary tools, fixtures, consumables, and spare parts to simplify ongoing maintenance and reduce future costs.

Our goal is to ensure your machine operates efficiently and delivers long-term value to your business.

With Dinosaw, every step of the purchasing process is designed to be transparent, efficient, and tailored to your specific needs.

Our professional team and robust after-sales support ensure your investment in industrial machinery brings maximum returns.

Yes, we welcome collaborations with distributors worldwide.

Dinosaw offers attractive partnership terms and full support to help you succeed in your local markets.

If you are interested in becoming a distributor, please contact us for further discussions.

Dinosaw has a global network of service points and distributors. Here’s how we can assist:

Service and Distributor Locations:

We can provide information on the nearest service point or distributor in your region.

Factory Visits:

We can help arrange visits to local factories using Dinosaw equipment so you can see our machines in action.

Contact us for detailed information about service points and distributors in your area.

Dinosaw supports various payment methods, including:

Bank Transfer (T/T)

A secure and common international payment option.

Letter of Credit (L/C)

Suitable for large orders.

Cash Payments

Available for transactions where immediate settlement is preferred.

Banker's Acceptance Draft (BAD)

An option for businesses that prefer a bank-guaranteed payment method.

Other Payment Method

Flexible options based on regional payment preferences.

If you are unsure about a specific payment method’s availability in your region, feel free to consult us for guidance.

At Dinosaw, we recognize that every customer has unique needs, and standard machines may not always suffice.

That’s why we offer extensive customization options to ensure our industrial machines align perfectly with your specific requirements.

Below are the areas where we can provide tailored solutions:

Processing Dimensions:

Machines can be customized to accommodate larger or smaller processing capacities based on your production needs.

Worktable Options:

Worktables can feature rotation, flipping, or sliding tracks for enhanced flexibility and efficiency.

Beam Design:

Choose from metal casting or cement-based beam constructions, depending on your operational requirements and preferences.

Dust Control Systems:

Integrated dust collection and prevention systems can be added to maintain a clean and safe workspace.

Fixtures and Tooling:

Custom clamps and specialized tooling can be designed to meet unique processing tasks.

Control Systems:

Opt for PLC, CNC, or fully customized control systems for optimal functionality and ease of use.

Component Brands:

We provide flexibility in selecting electronic and mechanical component brands to ensure compatibility and reliability.

Appearance and Branding:

Machines can be tailored with your preferred colors, designs, and logos, whether for personal branding or dealer representation.

Language Options:

Machines can support multiple languages, including Chinese, English, Russian, Arabic, Spanish, and French. If you require another language, we can accommodate your request to ensure seamless operation.

Voltage Customization:

Dinosaw machines operate on industrial three-phase electricity, with common voltage options including 220V, 380V, and 415V.

If you’re unsure about local compatibility, we can provide expert advice and customize the machine’s electrical components to suit your requirements. Simply share your voltage needs during the purchasing process for tailored support.

Other Custom Requirements:

Have additional unique needs? Let us know, and our team will collaborate with you to develop a personalized solution.

By offering these versatile customization services, Dinosaw ensures that every machine we provide is perfectly suited to your operational goals.

Whether it’s functionality, design, or electrical compatibility, we are committed to creating machines that deliver exceptional performance and meet your exact needs.

The time required to receive your industrial machine depends on several factors, including the type of machine, stock availability, and customization needs.

Here’s an overview of the typical production lead times for our machines:

CNC Wire Saw Machine

Approximately 30 days

Bridge Saw

Approximately 15 days

Waterjet Cutting Machine

Approximately 30 days

Small Manual Machines

Approximately 7 days

Other Industry Machines

Typically 15–30 days

For machines in stock, shipping can be arranged immediately.

However, for made-to-order or customized machines, production timelines may vary depending on the complexity of the customization.

Additionally, seasonal demand can impact lead times, with slightly longer waits during peak seasons and faster turnarounds during off-peak periods.

If you’re considering a customized solution, the production time will be determined based on the difficulty and scope of the customizations.

To get an accurate timeline tailored to your specific needs, please contact us with your requirements. We’ll provide detailed production and shipping estimates to help you plan effectively.

At Dinosaw, we strive to deliver your equipment as efficiently as possible while maintaining the highest quality standards.

Not at all! Dinosaw machines are designed with intelligent systems and user-friendly interfaces, making them easy to operate even for beginners.

Our goal is to simplify complex processes, allowing new users to get started quickly and efficiently.

To support this, we provide:

Intelligent Systems

Our machines come equipped with advanced software that automates many operations, reducing the learning curve. Features like intuitive controls, one-click operations, and pre-set programs make tasks straightforward.

User Manuals and Tutorials

Each machine includes a comprehensive user manual with step-by-step instructions and visuals to guide you through setup, operation, and maintenance. Additionally, you can visit the Support section on our website to access user manuals, video tutorials, and solutions to frequently asked questions.

Training Services

Whether you prefer online tutorials, factory training, or on-site assistance, we offer flexible training options to ensure you and your team feel confident using our machines.

If these resources don’t resolve your issue, we’re here to help. Simply contact our support team, and we’ll provide the assistance you need to get back on track.

With these features and services, operating Dinosaw machines is both simple and efficient, empowering your team to achieve high productivity with ease.

The cost of shipping an industrial machine from Dinosaw depends on several factors, including the machine’s origin, destination, size, weight, value, shipping method, delivery timeline, and any additional considerations.

To get an accurate estimate, feel free to contact us with your specific requirements.

You can request a free quotation by filling out our form with your name, email, detailed address, the machine you’re interested in, and any additional requirements.

Our team will calculate and provide the estimated shipping cost for your industrial machine.

Please note that for international shipments, customs fees, duties, and additional charges may apply.

We recommend contacting your local customs office for detailed information about potential fees.

At Dinosaw, we are committed to helping you find the most cost-effective and efficient logistics solution.

Let us know your needs, and we’ll guide you through the shipping process to ensure a smooth and hassle-free experience.

At Dinosaw, we are dedicated to providing top-notch service and support, ensuring your peace of mind when purchasing our industrial machines.

Our warranty policy applies to all machines purchased directly from Dinosaw or through our authorized distributors and resellers.

Below are the details of our warranty program:

Comprehensive Warranty Period

We provide a 1-year warranty for the entire machine, covering manufacturing defects and non-artificial damage.

Lifetime Maintenance Support

Our after-sales team offers lifetime maintenance support, ensuring you have access to assistance whenever needed through phone, email, WhatsApp, or other convenient methods.

Free Replacement for Non-Artificial Damage

During the warranty period, we provide free replacement parts for damage not caused by human error or misuse.

Flexible Repair and Replacement Services

If repairs or replacements require an engineer’s on-site service, you will only need to cover the necessary labor costs.

For issues that do not require on-site service, we provide remote assistance, step-by-step tutorials, and charge only the actual cost of parts and repairs.

With Dinosaw, you not only receive high-quality industrial machines but also a reliable warranty program and dedicated support to ensure smooth operations.

For further details or assistance, feel free to contact us—we’re here to help with all your needs.

Dinosaw machines are compatible with a wide variety of materials, including:

Natural Stones:

Marble, granite, limestone, quartzite, sandstone, shale, travertine, luxury stones, conglomerates, jade, bluestone, lapis lazuli, basalt, and more.

Artificial Stones:

Sintered stones, quartz, engineered boards, microcrystalline stones, terrazzo, and sintered stones.

Building Materials:

Concrete, cement, tiles, ceramics, foamed ceramics, EPS, and more.

Metals:

Iron, stainless steel, copper, aluminum, magnets, carbon steel, and other non-ferrous metals and alloys.

Other Materials:

Graphite, carbon fiber, acrylic, composite boards, glass, rubber, polyurethane, fiberglass, fire bricks, phenolic resin, and others.

If you’re unsure whether your materials are suitable, feel free to consult us.

Our technical team will provide professional guidance tailored to your needs.

Yes, Dinosaw supports private labeling and OEM/ODM services.

We can manufacture machines under your brand name, fully aligning with your specifications.

For more information about our OEM/ODM capabilities, please contact our team.

Of course! At Dinosaw, we offer a wide range of machine accessories, diamond tools, and consumables to complement our industrial machines. When you order a machine, we will clearly list the included accessories and consumables in the order details.

If you need to purchase additional items, you can order them directly from us. This not only ensures compatibility with your machine but also helps reduce transportation costs and delivery times for future needs. By consolidating your machine and accessory purchases, you can save time and streamline your operations.

Contact us for more information about our available accessories, diamond tools, and consumables tailored to your specific requirements. We’re here to support your business every step of the way.

Yes, Dinosaw provides comprehensive training services to ensure you can use your machines effectively and maximize their potential.

Our training options are designed to accommodate different learning needs and operational environments:

Free Online Training

We offer free online training sessions where our technical experts guide you through the installation, operation, and maintenance of your machine.

Factory Training

You are welcome to visit our factory for hands-on training. Our skilled technicians will provide detailed demonstrations and practical guidance, ensuring your team gains in-depth knowledge of the machine.

On-Site Training

For customers who prefer door-to-door service, we can dispatch technicians to your location to provide on-site training. This service incurs an additional charge but offers the advantage of personalized instruction tailored to your specific setup.

Supportive Training Services

User Manual

We provide detailed user manuals with step-by-step instructions, including pictures and texts, to guide you through installation, operation, and debugging processes.

Systematic Staff Training

We prepare customized training plans and handouts for your staff. After purchasing a Dinosaw machine, we offer systematic training to ensure your team becomes proficient in its use.

Telephone Support

Our support team is available to address technical issues or fault reports via phone, offering immediate guidance to resolve problems.

Remote Connection Service

With your authorization, our technicians can access your system remotely to troubleshoot, adjust programming, and ensure optimal machine performance.

On-Site Service

If on-site assistance is required, we can arrange for an engineer to visit your location to diagnose and resolve any issues as quickly as possible.

With these training and support services, Dinosaw ensures that you have all the knowledge and resources needed to operate your machines efficiently and confidently. For more details, feel free to contact us—we’re here to assist every step of the way.

At Dinosaw, we are dedicated to providing outstanding service and support throughout your industrial machine journey.

From pre-sales consultation to lifetime technical assistance, we ensure you receive the guidance and solutions you need at every step.

Pre-Sales Service

Sample Testing Service

We offer a sample testing service to demonstrate the capabilities of our machines.

Simply provide your CAD file (e.g., PLT, AI), and we will perform the cutting or processing in our factory.

The testing fee will be refunded once you place an order. We’ll also record the process to show you the results or send the processed sample for your evaluation.

Tailored Processing Solutions and Machine Design

Based on your specific needs, we can design a customized processing solution to enhance manufacturing efficiency and product quality.

If required, we can also modify the machine’s design to include unique features that meet your application demands and improve production performance.

Factory Visits and Customer Case Studies

Before making a purchase, you can visit our factory to see the machines in action.

Additionally, we can arrange visits to other customer factories using our machines, providing real-world insights into their performance and applications.

After-Sales Service and Technical Support

Comprehensive User Guidance

Every machine comes with an English user manual and training video, detailing installation, operation, maintenance, and troubleshooting.

Our technical experts are available for remote support through TeamViewer, email, phone, WhatsApp, or 24/7 online chat to address any issues you may encounter.

On-Site Training

You are welcome to visit our factory for hands-on training sessions with our experienced engineers.

During your visit, you’ll have access to all necessary tools and equipment, ensuring an effective learning experience. Training typically lasts 3–5 days.

Door-to-Door Training Service

For customers who need on-site assistance, we can dispatch engineers to your location for installation and training.

Customers are responsible for visa arrangements, travel expenses, and accommodation during the service period.

Ongoing Support

Lifetime Maintenance and Updates

We provide lifetime support for software installation, debugging, and maintenance, ensuring your machine remains efficient and up-to-date.

Regular Follow-Ups

Our after-sales team conducts regular follow-ups to monitor machine performance, address concerns, and gather feedback.

This helps us ensure your machine operates smoothly and continues to meet your needs.

Technical Assistance Anytime

Our dedicated support team is always available for advanced troubleshooting or performance optimization, either remotely or on-site when required.

At Dinosaw, we strive to deliver comprehensive, personalized support to ensure your success.

Whether you’re exploring machine options or need ongoing assistance, we’re here to help you maximize the value of your investment.

Contact us today to learn more about our services.